About us
FREQUENTLY ASKED QUESTIONS
These are some frequently asked questions that we have here to help you!
HOW DO I BECOME A CLIENT?
A: In the upper right corner of our website, you will find the option to ENTER. By clicking on this option, you will be redirected to a page, and you can register or log in.
HOW DO I GET 5% OFF ON MY FIRST PURCHASE?
A: It's very simple, just sign up for our Newsletter and you will receive the discount coupon code by email, and you just need to enter it on the payment. Check the spam box if you don't receive it or contact us by WhatsApp: +55 (21) 98218-5032.
WHEN WILL MY ORDER BE SHIPPED?
A: All shipments are dispatched to the customer at the indicated address within 02 (two) business days after the approval of the purchase payment. For international shipments please contact us by WhatsApp.
DO YOU SHIP TO ALL REGIONS?
A: We use the Post Office to deliver our orders and ship to all of Brazil and Europe.
HOW TO CALCULATE SHIPPING?
A: The freight is calculated automatically by the system, depending on the dimensions and total weight of the goods, the place of delivery and the requested shipping method PAC or SEDEX (Brazil). In Europe it’s carried by CTT (Please contact us by WhatsApp).
PAC OR SEDEX? (ONLY FOR BRAZIL)
A: PAC is a postal delivery system that is generally cheaper compared to SEDEX. However, it takes longer to be delivered - the approximate deadline for both is automatically given by the system at the time of purchase.
SEDEX, in turn, is more expensive, however, it is delivered faster. (Delays in shipments may occur due to weather conditions, postal strike, road conditions and other force majeure reasons. If there are any changes, we will communicate by email or phone.)
BUT WHAT IF I DON'T LIKE THE PRODUCT RECEIVED, OR IT DOESN'T FIT ME?
A: To know our exchange and return policy, click here.
To request an exchange or return, click here.
WHAT FORMS OF PAYMENT DO WE ACCEPT?
A: At the moment, we accept Credit Card, Pix, Boleto Bancário and MercadoPago cards through the website (BRAZIL)
Consult other methods for EUROPE via Whatsapp.
WHAT ARE THE MEASUREMENTS OF THE PRODUCTS?
A:CLICK HERE and see our detailed measurement chart.
WANT TO TALK TO US?
Access the Contact tab and send a message on our communication channels:
https://www.laharabrand.com.br/contato
Follow our instagram @laharabrand
Let's work together?!
Do you have any questions, suggestions or complaints?
Click HERE and send us a message, we love hearing from you!